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Help/FAQ

 

FAQ
 
What is your phone number?
Our hours of operation are Monday through Friday from 10:00am to 6:00pm Saturday 10:30am to 3:30pm Central Time. 
The office number is 713 784-8808 Please contact us with any questions or comments.
 
Out of Stock Items
In the event that we are out of an item, your card will be charge with the amount of what we send you.
You will be emailed a confirmation.
If there is some or item was out of stock, we will contact you to suggest alternative or substitute products.

If the out of stock items you order arrived, we will contact you to give you the option to complete your order.
 
Returns:
Our guidelines for returns are based on trust. We don’t doubt you when you tell us how you feel.

1. We want you to be 100% happy with all your purchases.

2. We will take back for store credit anything you’re not happy with as long as:
a. it’s returned within 14 days.
b. It’s returned in original condition & package.

3. Open your package immediately. If anything should happen to arrive damaged, please email or call us immediately Of course we’ll take it back or replace it right away, if we have it in stock. If we are out of stock, we’ll let you know and will issue store credit of your purchase price. Sorry, but we do not pay for return shipping.

4. We hand-select every product we sell. We do our very best to be your eyes when we go to market. We expect from our suppliers the best quality and competitive pricing. Please note all of the following items are non-returnable and final sale (unless defective): all sale items, stringing materials, cord, ribbon, chain, wire, ready-made jewelry or any other item that is not in it’s original condition

Please send returns to: (this is not a store location, we are online only)
ATTN: Returns
Beads Source, LLC
6610 Harwin Dr. Ste 178
Houston, TX77036

NOTE: Please package return items with care - wrapped in a bubble padded envelope or box. We cannot issue a refund or store credit for any item that is damaged during transit. We recommend you send your items with tracking confirmation.
 
Missing/Damaged
If you receive a package that has missing, defective, or the wrong items please beadssource@aol.com within 7 days upon receiving your order to make the corrections. (Please include your order Invoice Number, Company Name, your full name, contact information and a short description of the problem in the email.). A Customer Service Representative will get back with you to inquire and resolve the problem.
In the instance that you receive the wrong item, we will send out the correct item and refund your postage for the return through your.
Thank you for your cooperation.
 
Canceled Orders
We cannot cancel any order that has already been shipped. If this happens, please "refuse" the package at the time of delivery or return the package to us per our Return Policy. But the shipping still is charged to your credit card account.
We reserve the right to cancel any order that appears to be suspect or fraudulent.
 
Modifying Orders
Can I make changes to my order after it has been submitted? You may be able to change or cancel your order after you place it but only if the order has not been sent out for fulfillment and shipping. If you have placed your order and want to either cancel or modify it, you MUST do so as soon as possible within the same day. To check if you can make modifications please email us at beadssource@aol.com.
We are sorry but we cannot modify or cancel an order after it has been shipped. If this happens, please contact beadssource@aol.com for further instructions.
 
Lost/Stolen Packages
Bead Source takes every step possible to ensure the correct delivery of your packages. If we cannot verify your location we will email or call you to confirm the address.
We want you to be happy with your purchase, but Bead Source takes no response for lost or stolen packages, particularly when delivery is confirmed by the postal carrier.
 
Special Note
Be assured that during our really busy times (arrival of big shipment, emergency situation, special promotions, sales, holiday seasons, etc.), we will do everything we can to package and ship your order out as quickly as possible. Thank you for your patience.